Winners of the Warrington Business Awards 2008  ‘Customer Care Award’

Here at Croft Engineering Services we are always striving to exceed expectations with our customer service and we recognise that customers have their own individual needs.

With some projects we need to invest significant resources liaising with the customer to fully understand the filtration issues that need to be addressed. We have a wealth of experience in this type of consultation and solution development and consider ourselves leaders in this field.

We also have projects that can be completed with rapid turnover. These projects usually involve the receipt of precise specifications from the customer and we also keep drawings on file for customers that have repeat orders.

The flowchart below highlights some of the order fulfilment scenarios that the company work with.

Customer Service Flow charts illustrating order fulfilment process (pdf)